Encouraging Questions: ExpertShare and Information Seekers
As productivity demands increase within organizations, employees need faster and more efficient access to information, whether documents, policies and procedures or best practices. Sometimes even simple questions have answers that take a considerable amount of time to find. ExpertShare encourages employees to learn from each other, and provides an open and easily accessible forum for information workers. As workers come across obstacles in their day-to-day tasks, they can utilize ExpertShare to communicate with knowledge specialists.

With ExpertShare, Information seekers can

• Post their questions and communicate with community specialists directly through common email software 
• Have responses and alerts from specialists sent directly to their email, avoiding the extra step of logging into a web-based application
• Bookmark their favourite answers for future reference, as well as bookmark specialists they find very helpful so that they can have direct access to them in the future
• Rate specialists so as to keep the integrity of the knowledge sharing system and reward those specialists that take the time to answer questions and share information thoroughly