Distributing Knowledge: ExpertShare and Knowledge Specialists
Enterprise workers have different skill sets, expertise, and experiences. All of these are critical to the organization and can aid others with their daily tasks and major projects. Instead of keeping this knowledge bottled up in information silos, ExpertShare helps create communities of practice, where Knowledge Specialists or experts within a community help their coworkers. No longer is the knowledge and experience trapped within individuals, it is tapped into by the most intelligent systems available – other employees who need it.

ExpertShare allows Information Specialists to:

• Post answers to questions from information seekers directly through email
• Bookmark favourite answers for future reuse
• Perform advanced searching on all questions and answers to offer up these answers if queried on the topic again
• Be ranked by Seekers when they feel the specialist has provided excellent information or resources
• Attach documents within answers to send to the information seeker
• Be notified when a question is a high priority so that it can be answered first